Airport-Hotel VIP Shuttle Service

Whenever we travel, be it on holidays or on business, we expect to enjoy our stay at our destination to the most from the very moment we step off the plane. And, on the contrary, the moment when we arrive at our destination tends to be the most stressful experience! Going through Customs, collecting our baggage, and finding an available taxi become a never ending ordeal that put our nerves to test. If we are lucky enough we won’t spend more than an hour at the airport before being able to reach our comfortable hotel room.

Well, that was before… Now, the situation has changed! The web allows us to make all the arrangements in advance so that our journey and stay are as comfortable and worry-free as we have always dreamed of! And the best part of it is that it is not as expensive as we generally think.

Whether you are travelling on vacation or for business, bestday.com has the solution to this stressful and time-consuming experience at the airport. Not only will you leave the airport as soon as you arrive, but you will leave in the most luxurious way possible.

Have you ever considered travelling to your hotel in a luxury car? Now you can. Now you will! At bestday.com you can book an Airport-Hotel VIP Shuttle Service for you and your companions. The service is unparalleled and exciting! Your personal chauffer will be waiting for you in your luxury car to take you to your hotel in a modern, air-conditioned vehicle with cocktails and snacks, music and glam!

How does it work?

The reservation process is simple and quick. All you have to do is

1-      Visit bestday.com

2-       Click on the “shuttle” link.

3-      Select your destination.

4-      Select your preferred shuttle service.

5-      Enter your personal data; hotel name; date and time of flight; one-way or round-trip service; credit or debit card numbers (in case it is required).

6-      Check your email to print your confirmation voucher.

Once at the airport, after clearing immigration and customs, you will meet a representative from your shuttle service company. They will be carrying a banner with your name or with the name of the company so that you can recognize them. VIP services are private, of course, so you will have no waiting time at all at the airport. In case your plane delays or arrives earlier, your representative will be there waiting for you! Please, remember that you have to present your confirmation voucher and a valid recent photo for identification. In case you have selected a round-trip, the shuttle-office representative will then confirm you the pick-up time on your departure date.

If you are travelling with your family or a small group, this personalized service is excellent because it ensures that there will not be any extra stops before yours.

Please, take into account that reservations should be made at least two days in advance and that should there be any change in the number of passengers you must notify the company right away.

Now that you know that luxury is not reserved for celebs, visit bestday.com and start enjoying your stay at your destination since your arrival. Enjoy your trip!

Cecilia Vittori

Airport Transfer Services in Mexico

If you are planning a trip to Mexico for the first time and you do not know the way to your hotel; or if you have been there before and know that getting a taxi at the busy airports is a real ordeal, BestDay.com has the answer to your prayer.

At bestday.com you will find the best Airport transfer services in Mexico at almost every touristic and business destination in Mexico. Depending on your particular needs, the amount of passengers in your group, and the price you are ready to pay, you can generally select among two types of ground transportation:

-          Shuttle Services: In this type of service you share the van with other people arriving at the airport at the same time. Shuttle services usually run on a schedule; which makes your trip more economical and at the same time quick. At bestday.com, shuttle companies guarantee a waiting period of no more than fifteen minutes before your van departs and the comfort of air-conditioned vehicles in all cases. The vans generally hold up to seven passengers for a comfortable trip. If you are travelling in a group of no more than 3 people, this is the best option for a quick, comfortable and economical transfer to your hotel. In some cases, a minimum of two people applies and transfers to private houses are not provided.

-          Private Transfers: Private transfers are a way to enjoy first-class, direct transfer to your hotel with no waiting period at all and no other stop than yours. If you are travelling in a group of four people or more, you will probably find that this service will turn out to be more economical and comfortable than a shuttle one. Depending on the amount of people in a group, generally transfer agencies offer mid-size sedans for up to 4 passengers or vans for up to 8. Enjoy a luxurious travel to your hotel aboard a private air-conditioned car, with your own chauffer and feel like a member of the royalty.

How does it work?

Booking your shuttle in Mexico is easy!

1-      Visit bestday.com and click on “shuttles”.

2-      Select the city in Mexico that you are travelling to.

3-      Fill in the information required (date and time of flight; one-way or round trip and means of payment; number of passengers and hotel’s name)

4-      Select the type of service you prefer (shuttle or private transfer.)

5-      Check your email and keep your confirmation voucher.

Once at the airport, after clearing immigration and Customs, a representative of your shuttle company will be waiting for you outside the Arrival Gate with a banner displaying either your name or your shuttle agency’s name. All you will have to do then is present your confirmation voucher, a recent photo for identification and get into your shutter vehicle!

Cecilia Vittori

Collecting AVIO Points with British Airways

As a member of British Airways Executive Club you will be able to enjoy incredible benefits and special services that are exclusive to the Club members. These benefits are earned by collecting AVIO Points and Tier Points. If you are a frequent flyer, then being a member of British Airways Executive Club will reward you comfort and privileges that you will just adore: enjoy check-in priority, special lounges, state your meal and seating preferences, among many other exclusive services.

How does it work?

All you have to do is collect AVIOS to spend on reward flights, hotels, car rental and upgrades. There are many ways to collect AVIOS and doing it is really simple.  You just have to give your name and membership number when doing your reservation and the corresponding AVIO Points will be credited to your account.

How do you collect AVIOS?

Collecting AVIO Points with British Airways (United Kingdom) is easy and quick:

You can collect AVIO Points every time you fly with British Airways or with one of its alliance partners like Air Berlin; American Airlines, Cathay Pacific, Iberia or Japan Airlines, among others. And you can even collect AVIOS flying on several other partner airlines like Alaska Airlines, Kingfisher Airlines and others. If you fly often, take your Executive Club Member Card and keep increasing your AVIOS!

You can also collect AVIOS when you are travelling! British Airways has several first-class hotel partners all over the world and by booking your stay at any of them you can add new AVIOS to your account. Some hotel partners include Marriot; Starwood Hotels; Hyatt Hotels and Resorts; Hilton Worldwide; Global Hotel Alliance; InterContinental Hotels Group, Taj Hotel, Resorts and Palaces, among many others!

 In case you rent a car at AVIS, remember to hand in your Executive Club Member Card and you will earn a minimum of 500 AVIO Points for your rental car. If you rent an AVIS four times in a year you will gain 750 Bonus AVIOS.

If you order currency at any American Express Airport Location with your American Express you will be collecting AVIOS, too. By making your reservation of any of British Airways (United Kingdom) vacation packages, which may include flight + hotel or flight + car rental, you will collect Bonus AVIOS. That is to say, it is more convenient for you to book a package because this will reward you more AVIO Points than booking each item separately. Also, if you arrange airport parking or ask for valet parking at any major UK airport; and if you buy items from the HighLife Shop on board your plane, or at many UK airport shops you will be collecting extra AVIOS.

In your everyday life, when you are shopping and doing your business, you will be able to add new AVIO Points to your account. How? Use your British Airways American Express Card at any of British Airways (United Kingdom) retail partners including HMV, John Lewis or BA eStore.

Now, you know why being a member of the exclusive Executive Club is a privilege. Sign up now and start enjoying your membership. Have a nice flight!

Cecilia Vittori

British Airways Executive Club Terms and Conditions

Members of the British Airways Club are subject to the following British Airways Executive Club terms and conditions:

Who can be members? 

Individuals of 18 years of age or over can join the Executive Club. Partnerships, companies, unincorporated associations or similar entities cannot apply for membership. British Airways (Great Britain) reserves the right to admit or not applicants; and not to enroll applicants with residence in certain countries or regions. The list of countries which are not open to membership is available at ba.com. 

Applicants can sign up for membership at ba.com and will be required to provide their complete name and email address for correspondence. Upon acceptance as members they will be given a membership number, a member account and a card. Multiple accounts are not allowed. In case a member needed to change any personal data; they can do it at ba.com.

In case of death of a member, AVIOS points and Tier Points will be cancelled.

What are the Executive Club Tier Points and how do they work?

Tier Points are credit points earned by a member to move up from Blue to Bronze; from Bronze to Silver; and from Silver to Gold level of membership. Tier points are earned for flying on eligible sectors and at eligible fares on British Airways or on certain British Airways (Great Britain) partner airlines. In order to obtain Tier Points, members must provide their full name and Membership number when booking their flight. British Airways reserves the right to modify the rules to earn Tier points, in which case it will notify its members in advance.

What are the executive Club AVIOS Points and how do they work?

AVIOS points are granted according to the class of travel booked, paid for and ticketed.

Agency discount tickets, industry discount tickets and airline employee discount tickets are not eligible for Tier Points or AVIOS Points. They can be accumulated only once per flight per member. If a member has not earned or redeemed; purchased or transferred AVIOS Points for a period of 36 consecutive months, all the AVIOS points accumulated will be cancelled.

New members can claim AVIOS and Tier Points for eligible British Airways flights taken up to 3 months prior to joining the club. Executive Club members who are registered in North America (including Bermuda and the Caribbean), and the UK can earn “bonus AVIOS Points” when they reserve a flight inclusive package.

Can I terminate my membership? Can British Airways terminate my membership?

Yes. Members can terminate their membership at any time by writing to their local service center expressing their wish not to a member of the Executive Club any more. Their card, cut in half, must be enclosed to the writing.

British Airways can terminate membership if a member commits fraud, misconduct or is given a banning notice. The airline will notify the member about the determination and will ask for the member’s card to be returned to the company.

What will happen if British Airways terminates the Executive Club?

British Airways (Great Britain)has the right to terminate the Executive Club at any time. In that case, members will be notified at least 6 months prior to the termination. After this period, their right to use the services will cease.

British Airways (Great Britain)can modify the terms and conditions at any time, in which case members will be notified in advance to decide whether to continue or not in the Executive Club.

Cecilia Vittori

About British Airways Club

Being a member of the exclusive Executive Club offers passengers of British Airways (Great Britain) incredible privileges and benefits that make their travel experience an unparalleled one. Joining the Club is simple and quick, and the rewards are amazing.

But what do you need to know about British Airways Club?

The main goal of being a member of this elite club is to collect AVIOS, the club’s currency, to enjoy exclusive benefits that are available for the club members only. Once you sign up you will receive an email with your membership number and you will get your personal ba.com account.

You will start at the BLUE MEMBERSHIP LEVEL. At this level you will collect AVIOS towards reward flights and upgrades; you will earn Tier points that will allow you to move through the tiers; you will save your data for easy booking and register your seat and meal preferences. You will also have priority over non-members on stand-by and reservation waiting lists.

Once you have 300 Tier Points and two qualifying flights you will pass to the BRONZE MEMBERSHIP LEVEL. Being a Bronze member, you will have all the Blue Membership benefits plus 25% Bonus AVIOS on all British Airlines flights; priority check-in (reserve your seat for free from 7 days before your flight); priority over Blue members on stand-by and reservation waiting lists; and priority at Baggage Arrival Service desks.

When you get 600Tier Points and four qualifying flights, you will reach the SILVER MEMBERSHIP LEVEL. At this level, you will collect 100% AVIOS on all British Airlines flights plus bonuses on partner airlines; select your seat when booking; enjoy worldwide priority check-in and boarding; priority at Baggage Arrival Service desks; ); priority over Bronze members on stand-by and reservation waiting lists and a direct line to communicate with British Airways attention center. Also, being a Silver Member you will enjoy access to special lounges that offer food and drink for the most relaxing waiting atmosphere.

After getting 1,500 Tier Points and four qualifying flights you will move up to the GOLD MEMBERSHIP LEVEL. This is the highest tier and will allow you to enjoy access to first-class check-in, priority boarding and exclusive lounges; avoid booking or paying for service fees on reward flights; enjoy reservation assurance even if the flight is complete; and priority over Silver members on stand-by and waiting lists. You can spend your AVIOS on flights and upgrades, hotels and car rental. Enjoy the fabulous Elemis Spa Treatments at Heathrow and JFK Airports.

If you manage to get 2,500 and 3,500 Tier Points, British Airways (Great Britain) will reward you with a voucher for you and a companion to enjoy an upgrade to the next cabin on any flight of your choice.

At 4,500 Tier Points you will be able to give someone else an Executive Club Silver Partner Card.

At 5,000 Tier Points you will receive the Concord Room Card to enjoy the luxurious lounges at London Heathrow Terminal 5 and New York JFK Terminal 7.

So, what are you waiting for? Join British Airways Executive Club (Great Britain) and enjoy the highest services and benefits ever imagined. Enjoy your flight!

Cecilia Vittori

Avianca Customer Service Plan and Tarmac delays Contingency Plan

AVIANCA, the flag-carrier airline in Colombia, features the Avianca Customer Service Plan and Tarmac delays Contingency Plan to ensure its passengers the most comfortable and safe flight experience.

AVIANCA Customer Service Plan:

This plan applies to flights to / from the US and ensures passengers that:

-          They will be offered the lowest fare available for their desired flight, date and service class, for reservations made via the web site, the telephone reservation system and the US ticketing locations.

-          They will be notified no more than 30 minutes after the airline learns about travel irregularities such as delays, cancellations and diversions that may impact their flight.

-          Their baggage will be delivered as soon as possible upon arrival. Should it be delayed, it will be located and delivered within 24 hours. Should it be delayed again, the passenger will be compensated for reasonable expenses. Should it be lost, the passenger will be compensated for the loss.

-          They will not be penalized and will receive a full refund for cancelling reservations as long as they do it within 24 hour of purchase and reservation is made a week prior to the flight departure date.

-          They will receive refund for eligible tickets provided that the corresponding documentation is presented.

-          They will be treated with the respect, attention and care they deserve in case they have any kind of disability and in the case of unaccompanied minors.

-          They will be provided with snack food and drinking, operable lavatories and medical assistance within two hours in case of tarmac delay.

-          They will be entitled to compensation and transportation on an alternate flight in case of over sales.

-          They will be informed about aircraft configuration (seats availability, lavatories); cancellation policies and LifeMiles frequent flyer program.

-          They will be informed at least seven days prior to their departure in case of change of itinerary.

-          Their complaints will be responded within sixty days after receiving it.

-          They will be notified in advance should their flight be cancelled; and that they will be confirmed on the next flight with the same class of service that has seats available.

AVIANCA Contingency Plan for Lengthy Tarmac delays:

Sometimes, there exist certain exceptional circumstances which are external to AVIANCA (Colombia) which may result in tarmac delays. Such uncontrollable situations as air traffic control, airport congestion or weather conditions may cause your flight to undergo a lengthy tarmac delay. If that were the case, AVIANCA will enforce the Contingency Plan for Lengthy Tarmac delays. This plan covers all scheduled and public charter flights, and applies at US airports served by AVIANCA(Colombia) and its US diversion airports.  

The contingency plan ensures that the plane will not remain on the tarmac for more than four hours unless the pilot-in-command determines so, or air-traffic control advice is issued on the contrary. After two hours of delay passengers will be provided with food, fresh water, operable lavatory facilities and medical assistance. They will also receive information about the situation every thirty minutes.

AVIANCA’s main aim is to win its passengers’ loyalty and I that pursue, the company provides them with the best attention and service to guarantee their comfort and security. Fly high with AVIANCA.

Cecilia Vittori

Fare Options in AVIANCA

AVIANCA is the flag carrier airline in Colombia and one of the best airlines operating in Latin America. The fact is that in AVIANCA passengers are a priority and so all the measures and politics that the company develops are for their benefit. For that reason, whenever we need to buy a plane ticket we are now able to combine excellence and good price in AVIANCA.

Below you will find a brief description of the main fares on domestic routes within Colombia and around the world: 

Fare Options in AVIANCA:

For flights within Colombia, AVIANCA offers four different categories for you to select among according to your needs and expectations. There are:

-           Promo Fares (non-refundable; allow itinerary changes at an extra charge; baggage allowed: 2 pieces of up to 23kg; economy cabin type)

-          Economy Fares (refundable with a COP 70,000 charge; allow itinerary changes at an extra charge; baggage allowed: up to 23kg in two pieces; economy cabin type).

-          Flexi Fares (refundable at no charge; allow itinerary changes without charge; baggage allowed: up to 23kg in two pieces; economy cabin type).

-          Business Fares (refundable without charge; allow itinerary changes without additional charge; baggage allowed: up to 32kg in two pieces; business cabin type).

For flights to/from North America, Central America and South America, AVIANCA features six excellent fare options:

-          Promo Fares (non-refundable except when journey starts in Brazil or Venezuela; two pieces of baggage of up to 23kg (50lb) each (from/to Mexico, US, Canada) and up to 32 kg (70lb) in two pieces (from/to the rest of Latin America); economy cabin type).

-          Economy fares (non-refundable except when your journey starts in Brazil or Venezuela two pieces of baggage of up to 23kg (50lb) each (from/to Mexico, US, Canada) and up to 32 kg (70lb) in two pieces (from/to the rest of Latin America);  economy cabin type).

-          Flexi Fares (refundable with an extra charge; two pieces of baggage of up to 23kg (50lb) each (from/to Mexico, US, Canada) and up to 32 kg (70lb) in two pieces (from/to the rest of Latin America);  economy cabin type).

-          Super Flexi Fares (refundable;  two pieces of baggage of up to 23kg (50lb) each (from/to Mexico, US, Canada) and up to 32 kg (70lb) in two pieces (from/to the rest of Latin America); economy cabin type).

-          Business Fares (refundable; allowed baggage: 2 pieces of up to 32kg (70lb); itinerary changes allowed without charge; business cabin type).

-          Business Promo Fares (refundable with an extra charge according to destination; allowed baggage: 2 pieces of up to 32kg (70lb); itinerary changes allowed without charge; business cabin type).

For flights to/from Europe you can select among six fare options:

-          Promo Fares (non-refundable except when journey starts in Brazil or Venezuela; two pieces of baggage of up to 23kg (50lb) each; itinerary changes allowed with cost; economy cabin type).

-          Economy fares (refundable to/from Spain; two pieces of baggage of up to 23kg (50lb) each; itinerary changes allowed with cost; economy cabin type).

-          Flexi Fares (refundable to/from Spain; two pieces of baggage of up to 23kg (50lb) each; itinerary changes allowed with cost to/from Spain; economy cabin type).

-          Super Flexi Fares (refundable without charge; two pieces of baggage of up to 32kg (70lb); itinerary changes allowed without charge; economy cabin type).

-          Business Fares (refundable; allowed baggage: 2 pieces of up to 32kg (70lb); itinerary changes allowed without charge; business cabin type).

-          Business Promo Fares (refundable with an extra charge to/from Spain; allowed baggage: 2 pieces of up to 32kg (70lb); itinerary changes allowed with charge to/from Spain; business cabin type).

Choose your fare and enjoy your flight with AVIANCA (Colombia)!

Cecilia Vittori