Avianca Services

Avianca, the flag carrier airline in Colombia and one of the leading airlines in Latin America, has been in the aviation market for 93 years now. Its vast experience and unparalleled quality have founded the bases for Avianca to create a Business Unit that provides and commercializes Airport, Engineering and Maintenance, and Training Services to aviation organizations and companies related to the aeronautical industry.

Avianca was the first Ground Handler in the world to be awarded the Safety Audit Ground Operation (ISAGO) by the International Aviation Transportation Association (IATA) due to its excellence in the management of loading and unloading of aircrafts, luggage handling, land-refueling, passenger services, cargo and mail handling.  That is what makes Avianca the most reliable provider of high-quality ground handling services like:

·         Passenger services: Include Check-in; Baggage Handling; Special Services and VIP lounge.

·         Ramp services: Include baggage loading and unloading; drinking water and drain of lavatories; Passenger boarding stairs; Arrival and parking of aircraft; Electrical Power Unit; Cleaning; Transfer and Baggage Handling in the Ticket Counter and Bag and many additional services.

·         Operational dispatch: Includes Assistance during ATC Flight Plan; Meteorological support; Coordination at ramp for landing and taking off; Weight and balance; SITA address; and Monitoring the development of the flight in VHF frequency.

·         Baggage handling services: Includes tracking lost baggage through the World Tracer system.

·         Charter and private flights in Colombia: to Armenia; Barranquilla; Bogotá; Bucaramanga; Cali; Cartagena; Manizales; Medellin; Monteria; Pereira; San Andrés; Santa Marta; Valledupar and others.

 Avianca’s highly qualified professionals offer the best services available in the aeronautical industry to provide excellent engineering and maintenance services that ensure the aircrafts’ safe operation and optimum conditions. The products offered are:

·         Airframe Heavy Maintenance: The best technical resources and highly qualified professionals offer Airframe Heavy Maintenance in Bogotá and Medellin.

·         Line maintenance Colombia: Includes (non) routine service; ramp-cockpit communication; handling of technical documentation and material; parking; hangar space; daily and overnight services; and refuel of aircraft.

·         Line maintenance USA: non-scheduled services; overnight checks; storage parts services; and transit service.

·         Aeronautical repair shops: Avianca offers 10 specialized shops and calibration laboratories.

·         Tool rental: tools for aircraft weighing and test bench among others.

·         Calibration: Express calibration; repair of equipment and tools; inventory management and more.

Being a renowned airline in Latin America, Avianca (Colombia) is proud to offer highest quality Training Services. The instructors of the Flight Operations School provide students with knowledge on:

·         Basic International Cargo: Among other issues, students learn how to identify the goods that can be carried on a plane; how to implement Tact manuals; and how to handle international air cargo.

·         Dangerous Goods Handling (DGR): In this course, students learn how to deal with the transport of infectious substances and patient specimens, as well as how to identify, pack, label and document goods safely.

·         DGR - Health Sector: this program deals with the contents of dangerous goods regulations and the proper handling and labeling for the transportation of biological-infectious material.

·         Technical training: Includes technical generic courses and technical courses for the A319; A320; A330; B757; B767; F50; F100 and MD series aircraft.

·         Operational Services: Courses on evacuation; IOE courses; CRM courses; Emergency Attention plan, etc.

·         Onboard Services Diploma: The curriculum includes Specialized English; Onboard Service; Philosophy of the Service; Etiquette and Protocol and Emergency Procedures.

For more information check Avianca Services at aviancaservices.com

Conventions with Avianca

Avianca is the flag-carrier airline in Colombia and one of the most important ones in Latin America. It is a member of Star Alliance and offers flights to the most important cities all over the world. Its modern and environmentally friendly aircraft, its excellence in service and attention, and its wide range of promotions have earned Avianca a leading position as a first-class airline worldwide.

Among its many special benefits, Avianca offers amazing discounts for the attendance to conventions in cities where Avianca is the official airline. In order to be able to take advantage of these discounts, all you have to do is contact Avianca’s attention center (option 1-1-3) or visit Avianca’s sales offices where an advisor will give you the necessary information.  You will be required to inform why you are travelling, mention the GN code and provide your registration or invitation to prove that you are attending the convention.

At avianca.com you will always find updated information about the upcoming conventions, so that you can take advantage of the discounts and promotions associated with them. At this website you will also see the code required to grasp the special offers to attend the conventions. The forthcoming conventions with Avianca in December 2012 are:

-          From December 3^rd to December 7^th 2012 you can enjoy a convention called “Security Zone 2012” in Cali, Colombia. (Code GN868)

-          On December 4^th 2012 you can attend the “Cumbre INCP- Hacia los Estándares Internacionales” (INCP Summit- Towards the International Standards) in Bogotá, Colombia. (Code GN829)

-          From December 7^th to December 8^th 2012 you can visit the “IV Encuentro Nacional de Residentes en Ortopedia y Traumatología” (IV National Meeting of Residents in Orthopedics and Traumatology” in Bogotá, Colombia. (Code GN274)

-          From December 7^th to December 9^th 2012 the convention “Sólo Yo Contigo” (Only Me with You) will take place in Cartagena, Colombia. (Code GN894)

-          From December 7^th to December 15^th 2012 you can attend the “Selectivos Nacionales” (National Selections) in Bogotá, Colombia. (Code GN481)

-          From December 12^th to December 14^th 2012 you can participate in the convention about the  “Fortalecimiento de la Inclusión de la Temática Étnica en el Próximo Censo de Población y Vivienda de Colombia 2015” (Reinforcement of the Inclusion of the Ethnic Thematic in the next  Colombian Population and Housing Census in 2015.  This convention will take place in Bogotá, Colombia. (Code GN953)

-          From December 14^th to December 15^th 2012, the “IX Copa de Coleo” (IX Cup of Coleo) will be held in El Yopal, Colombia. (Code GN922)

-          From December 25^th to December 29^th 2012 you will be able to attend the “XIII Torneo Abierto Feria de Cali” (XIII Open Tournament Fair of Cali) in Cali, Colombia. (Code GN484)

If you are planning to participate in a congress or convention, check avianca.com to benefit from the discounts that Avianca has to offer. At Avianca you can enjoy all the benefits that you expect and more. Remember to call Avianca or visit avianca.com to enjoy this incredible benefit that Avianca has to offer. Everything is possible with Avianca. And, as usual, enjoy your flight!

Avianca Travels Agencies

Avianca, the flag-carrier Airline from Colombia is one of the leading airlines in Latin America and worldwide.  With 93 years of experience, this airline offers first class service to its passengers and covers all the main destinations in the world. At present, Avianca has a network of more than 1,000 travel agencies that offer its services and products to the general public. 

In order to keep a close relation with its allied travel agencies, Avianca has created a special website, where travel agencies will find the most complete and updated information as regards Avianca’s promotions for tour plans; promotions for partners and friends, promotions for the different destinations; and telephone numbers for them to contact depending on the area.

Avianca Travel Agencies can and must now visit link.avianca.com to keep permanent communication with Avianca and to be updated about the precise instructions and procedures they are expected to follow. Once Avianca (Colombia) publishes or updates the information on the webpage through newsletters, announcements, instructions, circular letters and norms, they become an integral part of the existing contracts between Avianca and the travel agencies. 

Link.avianca.com offers you many benefits as an allied travel agency. At link.avianca.com you can:

-          Get the airline’s key information on which your business will be based.

-          Get the learning processes necessary for the optimum marketing of Avianca’s services and products.

-          Get personalized information according to your particular interest.

-          Enjoy a faster and more complete information flow between Avianca and your travel agency.

-          Work within a culture of mutual cooperation and partnership.

-          Get your responses more quickly and effectively.

-          Maintain a personalized communication with Avianca to offer and receive better service and attain your customers’ satisfaction and loyalty.

The website also displays the requisites and documentation for travel agencies in Colombia that expect to become part of Avianca´s travel agencies network.  In case you have a travel agency outside Colombia and you want to market Avianca’s services, you should contact Avianca’s base in your region to get the necessary information as regards the procedures and requirements in your country.

Avianca will analyze and authorize the approval of new travel agencies within the fifteen days after the travel agency has presented the necessary documentation.  The airline reserves the right to approve or reject a travel agency as a member of its network.

By signing a linking contract between your travel agency and Avianca you will gain lots of benefits, new clients, and you will certainly be able to increase your sales. Avianca offers an array of incredible promotions that your clients and you will be able to enjoy. Visit link.avianca.com and learn the details of the special offers for flights to La Paz and Medellin; great deals to Mexico, Orlando, Miami and Los Angeles; or the special plan of procedures for your American Visa. 

Contact the Avianca’s attention Center in your area and become part of the huge Avianca family. Enjoy being a member of Avianca’s travel agencies linkage and watch your agency grow! Seize the opportunity and you will see your company fly high in the short term. Welcome to Avianca!

Avianca Fleet

Avianca was the first airline to operate in Latin America and is about to get to its 93 years in operation by the end of 2012. It is the flag-carrier airline in Colombia and a leading airline in Latin America due to its excellence in service, attention and comfort.  For Avianca its most valuable asset is its customers, so it is constantly striving to provide them with the latest technologies and the most modern fleet. 

Flying with Avianca is a comfortable and safe experience that allows passengers to enjoy the flight to the most. The aircrafts’ operational efficiency, onboard entertainment, excellent service and first class attention are only some of the reasons why so many passengers choose Avianca. 

Avianca (Colombia) operates with 67 modern aircraft equipped with the latest technology to make your travel experience unique and to lessen environmental impact. The Colombian airline expects to enlarge its fleet to 73 aircraft by the year 2014. 

The Avianca fleet is composed of 9 Airbus A330, 27 Airbus A320, 12 Airbus A319, 10 Airbus A318 and 10 Fokker 50. All of them feature a unique interior configuration with wide corridors, comfortable seats, a modern entertainment system and bright spaces. 

The aircraft main characteristics are:

-          The Airbus A330 is ideal for medium and long range flights. It offers 30 seats in Business class and 222 in Economy. It can reach a maximum of 880 km/h and 12,500 meters high; and it has a capacity of 47,000 kg.

-          The Airbus A320 is a modern and ecological aircraft. It features 12 seats in Business and 138 in Economy. It can reach a maximum of 846 km/h and 11,900 meters high; and it has a capacity of 18,100 kg.

-          The Airbus A319 is ideal for domestic and international range flights. It offers 12 seats in Business class and 108 in Economy. It can reach a maximum of 846 km/h and 11,900 meters high; and has a capacity of 16,200 Kg. 

-          The Airbus A318 is excellent for domestic and international routes. It features 12 seats in Business class and 88 in Economy class. It can reach a maximum of 846 km/h and 11,900 meters high; and it has a capacity of 14,350 kg.

-          The Fokker 50 It is ideal for regional routes and terminal. It offers 52 seats in total and has a capacity of 5,500 kg. . It can reach a maximum of 530 km/h and 7,620 meters high.

Aisles on the planes are wide and lighted; seats are comfortable and wide; and some of the aircraft offer personal screens to select movies and videogames that will make your trip a funny experience! 

As you can see, Avianca (Colombia) is a first class airline offering first class technology and service so that you can enjoy the experience of travelling.  Avianca wants to satisfy and surpass your flying expectations so that you feel so comfortable that you come back! Fly everywhere around the world on Avianca; enjoy excellence and take care of our environment at the same time. What else could we expect from our airline? Make your reservation and have a nice flight!