Late or delayed baggage in TACA flights

Established in 1931, TACA Airlines is a company that boasts more than 80 years of history. It connects the Americas together through its four Hubs in Colombia, El Salvador, Costa Rica and Peru, and its features its extensive route network from Canada to Brazil, flying to 50 destinations in 22 countries. Its fleet consists of Airbus 319, 320 and 321 and new Embraer 190 aircraft. Moreover, its regional operations service 39 destinations in Central American countries with a fleet of ATR-42, Short SD360, Twin Otter and Cessna Grand Caravan aircraft. 

In TACA, the intention is that all passengers arrive at their destination on the same flight as their luggage, with the baggage in the same conditions as it was when it was checked in. Nevertheless, sometimes some unfortunate situations do occur. If your baggage did not arrive on your flight, you should notify the company as soon as possible in the office at the airport, before leaving the airport. Once there, you must complete the “Baggage Claim Form” found in the Baggage Office at the terminal (which is usually in the baggage claim area). If you've already left the airport you can file the report through an online form to report baggage irregularities. You have up to 21 days from the date you completed your flight to file a formal claim with either the Airport Baggage Office, via the company’s website, or through the baggage call center.

Once the claim is made, a baggage customer service consultant will get in touch you in a maximum of 2 days to help you resolving your problem. Any traveler who is not a resident in the destination country and whose free baggage allowance did not arrive on the same day of travel has the right of getting compensation for basic necessities. Reimbursement for delayed luggage receipts must not include alcoholic beverages, luxurious items or payments in expensive restaurants.

At TACA, you can know where your luggage is using the baggage tracer. Your baggage details are entered into the company’s worldwide computerized baggage tracing system, and you can have access to it to find out about your items. Baggage reports will be received when the Airline has been the last carrier under a single contract of carriage, notwithstanding which airline issued the ticket. Only expenses for basic necessities are valid if the passenger did not receive his or her baggage and is not a resident of the destination country.

The company’s policy is to transport all delayed luggage pieces in a maximum of 24 hours, except in circumstances beyond the control of the airport, such as lack of flights, high season, bad weather, among other reasons. The Customer Service Advisor will keep you constantly informed about the status of your baggage and let you know as soon as it is received. You now have a reasonable time from the date the flight landed to officially make your claim to either the Baggage Office at the respective airport, the baggage call center or through the online form to report baggage irregularities and inconveniences you may have.

V.T.